The approach
See the process clearly, then prove what to fix
Public-sector work carries real backlogs and real service-level commitments, and changing a process by intuition is risky when constituents are waiting. ProcessModel builds a working model of citizen services and casework so agencies can see where applications, claims, and cases actually slow down. Run a discrete event simulation, find the constraint, and test a change safely before it reaches the public, with the proof to support the decision. It supports public sector process improvement grounded in Lean Six Sigma and DMAIC, and ProcessModel is already used across government, including agencies such as NASA and the Social Security Administration.
What you can model
What you can model in the public sector
A working model of the work, run as a real simulation, so the real constraint is obvious.
Citizen services and case processing
Map the case journey from intake to resolution, then run it with real demand to see where constituents wait and where work stalls.
Permitting and licensing
Test review steps, approvals, and routing for permits and licenses, and find the change that shortens turnaround without adding risk.
Benefits and claims workflows
Model benefits and claims end to end against real volumes, and prove the redesign that clears backlog before you roll it out.
Agency staffing and capacity
Size staff with shift presets or custom schedules, breaks, and priorities, and match capacity to demand across the week.
Service-level and backlog reduction
Find the real constraint with Impact Analysis, then show the change that lifts service levels and reduces backlog before you commit.
Case studies
Proven in government
Real projects where a team mapped the process, ran the simulation, and proved the result.
See it in action
Build it, run it, find the bottleneck
The same workflow powers every industry. Describe the process and let AI build the model, run a real discrete event simulation, find the constraint with Impact Analysis, and compare the fix against the current state. See the canvas, the live run, and the reports on the product page.
Explore the product- 01
Build with AI
Describe the process in plain language and review the model before anything changes.
- 02
Run the simulation
Watch the work move through your process with real resources, queues, and variability.
- 03
Find the constraint
Rank every step by the time and cost it adds, then start with the one that matters most.
- 04
Prove the fix
Compare current state against future state and see the result before you commit.
Customer stories
Teams that model first, change once
This software is quite impressive.
Class was great. Absolutely essential to using ProcessModel. I could never have learned how to use this on my own.
See your government process clearly, then prove the fix
Build the model, run the simulation, find the constraint, and show the improvement before you change a thing.