The software products available for purchase on our web site are downloadable, fully-functional, and try-before-you-buy. We provide a 14 day free trial period to let you fully evaluate our products before you make a purchase decision.

Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is fully-functional during the trial period. None of our software requires registration to enable its primary functionality.

If you purchase one of our products, after your payment has cleared you will receive an email with the instructions on how to activate the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.

During your trial period, our support staff are available to assist in installation and configuration via email ticket or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 15% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. ProcessModel is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

Upon purchase all materials are available for electronic download, and license is available immediately.

For our online training courses, our cancellation policy is below. We try and keep our refund policy as simple, fair and consistent as possible, our policy is as follows:

• Students are always welcome to move to any other class on our schedule, free of charge.
• 100% refund if requested more than 3 weeks before the class.
• 50% refund if requested more than 2 weeks before the class.
• 0% refund in the last two weeks before the class.

All refunds will be processed within 5 business days of the refund request.

We guarantee to try our very hardest to ensure that our classes will run if you sign up. However, although we have never canceled on a student against their wishes, we do have a policy in place:

• We will try our very best to give you 2 weeks warning of cancellation before the class.
• We will not provide compensation for any external costs of cancellation such as hotels or flights.
• We will provide:
  • A full 100% refund of the class ticket, or move to any other class on our schedule, free of charge.
  • Access to the PDF version of our training.

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

Please send any questions regarding our refund policy through our support system.

End-User License Agreement