1. Software
We want you to be confident before you buy. ProcessModel offers a 14-day free trial so you can fully evaluate the software before any purchase.
ProcessModel software licenses — including Pro term licenses (1-year, 2-year, and 3-year) and the Student license — are one-time purchases for a fixed term. They are not auto-renewing subscriptions; you are not charged again automatically when the term ends.
Payments are processed by Stripe.
Because a paid license is delivered and activated to your account immediately upon purchase, no refunds are given once the license has been issued to your account.
Discretionary 30-day exception (technical/compatibility failure). If, within 30 days of purchase, the software fails to function due to a technical defect or platform incompatibility that we are unable to resolve, ProcessModel may, at its discretion, issue a refund. In that case:
- you must provide your order/account identification so we can locate the purchase;
- the refund is issued back through Stripe to your original payment method;
- the refund equals the purchase price less non-refundable payment-processing fees (up to 15% of the purchase price); and
- you must release the license from your computer and confirm removal of the software.
Student licenses. The Student license is sold at a reduced price and is conditioned on eligibility (for example, proof of current enrollment) at the time of purchase. Refund requests for a Student license are subject to the same terms above; misrepresentation of eligibility voids the discount and any refund.
2. Delivery
Licenses are delivered electronically and activated to your account immediately upon completion of purchase.
3. Training
For instructor-led training courses:
- 100% refund if requested more than 3 weeks before the class;
- 50% refund if requested more than 2 weeks before the class;
- 0% refund in the last two weeks before the class.
Approved refunds are processed within 5 business days of the request. As an alternative to a refund, you may transfer free of charge to any other scheduled class.
4. Training Cancellation (by ProcessModel)
If ProcessModel cancels a class, we will attempt to give at least two weeks’ notice and will offer a full 100% refund of the class ticket or a free move to any other class. PDF training materials are provided. ProcessModel is not responsible for external costs (such as hotels or flights) incurred in connection with a cancelled class.
5. Contact
To request a refund or ask about this policy, contact ProcessModel Customer Service at (801) 356-7165 or [email protected].